Plain-English answers to the questions solo and small-firm attorneys ask about AI receptionists, missed calls, and client intake. Each answer below describes how FirmEdge works today — the same claims we publish on our product pages, in one place.
An AI receptionist is software that answers your firm's inbound phone calls with a natural voice, around the clock. FirmEdge's receptionist, Alex, is designed to answer within 3 rings, 24/7, greet callers in your firm's name, collect intake details, ask qualifying questions, and book consultations on your calendar. Calls Alex can't handle fall over to a human backup line instead of voicemail.
Human answering services typically bill by receptionist-minute, so a busy month costs more. FirmEdge is a flat monthly rate with unlimited calls on every tier: Solo is $199/month, Growth is $399/month, and Firm is $799/month per attorney. Solo has a 14-day free trial with no setup fee.
Yes. Alex discloses it's AI before any intake questions, and announces recording at the start of every call. Several states (Florida, California, Utah, Colorado) require AI- or recording-disclosure on consumer calls; FirmEdge applies the disclosure on every call regardless of state. Confirm specifics with your bar-compliance counsel.
Many callers who reach voicemail simply call the next firm on their list, so a call missed in court, in a consult, or after hours is often a lost lead. An always-answered line closes that gap: every call gets picked up, qualified, and either booked or routed — and every dropped, transferred, and recovered call shows in your dashboard.
Alex answers, greets callers in your firm's name, collects contact and matter details, asks your qualifying questions, and books consultations on your calendar. After the call, Alex drafts the follow-up work — engagement letters, intake packets, client emails — and queues it for your review.
Calls Alex can't handle fall over to a human backup line, so no caller hits voicemail. Every dropped, transferred, and recovered call shows in your dashboard for review and follow-up.
Yes. Port your existing line or forward it. Your number, your firm name, your script. Callers never see a FirmEdge number.
No. Alex never gives legal advice. Every engagement letter, retainer, and document Alex drafts requires your review and approval before it goes to a client. The supervising attorney is always the lawyer of record.
You do. Alex drafts — never sends. Every engagement letter, intake packet, and client email waits in your review queue, and you approve in one tap from your phone or the portal. Nothing legal goes out without an attorney.
Yes, with a disclosure announced at the start of every call. Every call is recorded with consent and reviewed against a 12-point intake rubric. Bad calls get flagged, you get notified, and the script is updated to handle your firm's edge cases.
About 12 minutes. You answer 7 questions about your firm (practice areas, office hours, how you want Alex to greet callers), connect your calendar, and choose which tasks to turn on. Alex goes live the same day.
Solo is month-to-month: cancel during the 14-day trial or any time after, with no annual contract, no cancellation fees, and no porting penalty. Growth and Firm terms are set in your service agreement — most are month-to-month.
Use the free intake grader at firmedge.io/grade. Run a realistic intake scenario with our AI receptionist and get a free intake report card in under 5 minutes.
Our AI receptionist will call you and run a real intake scenario — free report card in under 5 minutes.