FirmEdge ("we," "us," "our") provides AI-powered administrative automation for law firms. Our website is firmedge.io and our contact email is hello@firmedge.io.
| Data Type | What It Includes | Why We Collect It |
|---|---|---|
| Account Data | Name, email, firm name, phone number | To set up and manage your account |
| Firm Data | Practice areas, firm size, location | To configure services for your firm |
| Client Data | Your clients' names, emails, phone numbers, case info | To run automations on your behalf |
| Call Data | Call logs, transcripts, recordings | To provide AI receptionist services |
| Payment Data | Billing info (processed by Stripe — we never store card numbers) | To process subscription payments |
| Usage Data | Dashboard activity, feature usage | To improve our services |
| Website Data | IP address, browser type, pages visited | Standard web analytics |
We use your data exclusively to:
We never: sell your data, use it for advertising, share it with competitors, or use identifiable client data to train AI models.
When our AI receptionist (Alex) handles calls on behalf of your law firm, the following applies:
FirmEdge recognizes that information processed through our platform may be subject to attorney-client privilege and attorney work product protection. We treat all such information as strictly confidential. Our staff access to client data is limited to what is technically necessary to provide services, and all personnel are bound by confidentiality obligations.
We share data with the following trusted service providers only to the extent necessary to deliver our services:
| Provider | Purpose | Data Shared |
|---|---|---|
| Vapi | AI call handling | Call audio, transcripts |
| Anthropic | AI text generation | Anonymized prompts |
| SendGrid | Email delivery | Recipient email, message content |
| Stripe | Payment processing | Billing information |
| Twilio | SMS delivery | Phone number, message content |
We do not share your data with any other third parties without your explicit consent, except as required by law.
We protect your data with:
You have the right to:
To request deletion of your data, email hello@firmedge.io with the subject line: "Data Deletion Request — [Your Firm Name]". We will:
Note: We may retain certain data as required by law (e.g., payment records for tax purposes). We will specify what data is retained and why in our deletion confirmation.
For all other rights requests, email hello@firmedge.io. We respond to all requests within 30 days.
California residents have additional rights under CCPA/CPRA, including the right to know what personal information is collected, the right to delete, and the right to opt out of sale (we do not sell data). To exercise California privacy rights, contact us at hello@firmedge.io.
FirmEdge operates in New Jersey and complies with applicable New Jersey consumer protection laws, including the New Jersey Consumer Fraud Act. We do not engage in deceptive trade practices. All representations about our services are accurate and substantiated. If you believe we have violated any applicable NJ consumer protection law, contact us at hello@firmedge.io. New Jersey residents may also file complaints with the NJ Division of Consumer Affairs.
Our website uses minimal cookies for session management and basic analytics. We do not use tracking cookies or third-party advertising cookies.
Our services are not directed to individuals under 18. We do not knowingly collect data from minors.
We will notify you by email at least 30 days before making material changes to this policy. Your continued use after the effective date constitutes acceptance.
Privacy questions or requests: hello@firmedge.io
FirmEdge | firmedge.io