These Terms of Service ("Agreement") are between FirmEdge ("Company," "we," "us") and the law firm or individual ("Client," "you") subscribing to our services. By completing our onboarding form, making a payment, or using our platform, you agree to be bound by this Agreement.
FirmEdge provides AI-powered administrative automation services for law firms, including but not limited to:
Specific features available depend on your subscription tier (Solo, Growth, or Firm).
Services are billed monthly in advance. Current pricing:
Payments are processed securely via Stripe. By providing payment information, you authorize FirmEdge to charge your payment method on a recurring monthly basis.
You may cancel at any time. Cancellation takes effect at the end of the current billing period. No partial refunds are issued for unused portions of a billing period.
We will provide 30 days written notice of any price changes. Continued use after the effective date constitutes acceptance.
You retain full ownership of all data you provide to FirmEdge, including client information, case data, and firm information ("Client Data"). FirmEdge does not claim any ownership rights over Client Data.
FirmEdge uses Client Data solely to provide the services you have subscribed to. We do not:
FirmEdge acknowledges that Client Data may include information protected by attorney-client privilege and attorney work product doctrine. We treat all Client Data as strictly confidential and maintain appropriate technical and organizational measures to protect it.
Upon termination of services, we will retain your data for 30 days to allow for export, then securely delete it upon request.
FirmEdge implements industry-standard security measures including:
In the event of a data breach affecting your Client Data, we will notify you within 72 hours of becoming aware of the breach.
You agree not to use FirmEdge services to:
FirmEdge reserves the right to suspend or terminate services immediately for violations of this Acceptable Use Policy, without refund.
FirmEdge AI outputs are generated by automated systems and are not reviewed by legal professionals. You acknowledge and agree that:
Client shall not configure or use FirmEdge services to screen, prioritize, route, or treat callers differently based on race, color, religion, sex, national origin, age, disability, sexual orientation, or any other characteristic protected by applicable federal, state, or local law. FirmEdge AI systems are designed and tested for neutrality. Client is solely responsible for ensuring that use of FirmEdge services complies with all applicable anti-discrimination laws, including the Fair Housing Act, Equal Credit Opportunity Act, and Title VI of the Civil Rights Act where applicable.
FirmEdge will never use Client Data, call recordings, call transcripts, or any information about your clients or callers to train AI models, improve AI models, or share with AI model providers for training purposes. This prohibition is absolute and survives termination of this Agreement. Our AI systems are powered by third-party foundation models (Anthropic Claude, etc.) which are accessed via API — your data flows through these APIs to generate responses but is not retained by those providers for training purposes under their enterprise API terms.
Our AI receptionist ("Alex") is an automated system powered by artificial intelligence. Important legal obligations apply to your use of this feature. By activating the AI receptionist, you acknowledge and agree that:
Uptime Commitment: FirmEdge commits to 99% monthly uptime for the core platform (dashboard, automations, email delivery). Scheduled maintenance windows will be announced with at least 24 hours notice.
Service Credits: If monthly uptime falls below 99%, you are entitled to a prorated service credit applied to the following month's invoice:
Exclusions: Uptime credits do not apply to downtime caused by third-party providers (Vapi, SendGrid, Stripe, Anthropic), your own systems or internet connection, force majeure events, or scheduled maintenance.
Support Response Times: We respond to support emails at hello@firmedge.io within 1 business day for standard inquiries, and within 4 hours for critical service outages.
Credit Requests: Service credits must be requested within 30 days of the affected period by emailing hello@firmedge.io.
Important: FIRMEDGE'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY AND ALL CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR OUR SERVICES SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE CLAIM, REGARDLESS OF THE FORM OF ACTION OR THE THEORY OF LIABILITY.
Disclaimer of Warranties: THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND. FIRMEDGE EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. FIRMEDGE DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT ANY SPECIFIC RESULTS WILL BE ACHIEVED.
IN NO EVENT SHALL FIRMEDGE BE LIABLE FOR:
Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, FirmEdge's liability is limited to the maximum extent permitted by applicable law.
You agree to indemnify and hold FirmEdge harmless from any claims, damages, or expenses arising from your use of our services in violation of these terms, applicable law, or third-party rights.
Your data belongs to you. Client owns all call recordings, call transcripts, intake data, and any other Client Data generated through FirmEdge services. FirmEdge retains only a limited license to store and process such data solely to provide the services described in this Agreement.
FirmEdge retains all rights to our platform, software, AI systems, workflows, and proprietary processes. You retain all rights to your firm name, brand, Client Data, and any work product generated for your clients. We grant you a limited, non-exclusive, non-transferable license to use our services during your subscription period.
Upon termination, FirmEdge will provide Client with an export of their data within 30 days upon request.
Our services integrate with third-party providers including Vapi (call handling), SendGrid (email), Stripe (payments), and Anthropic (AI). Each has their own terms and privacy policies. We are not responsible for the actions of these providers, though we carefully select partners who maintain high security standards.
Either party may terminate this agreement with 30 days written notice. FirmEdge may terminate immediately for material breach, non-payment, or illegal use of our services. Upon termination, access to services ceases at the end of the billing period.
Governing Law: This Agreement is governed by the laws of the State of New Jersey, without regard to conflict of law principles.
Informal Resolution: Before initiating arbitration, the parties agree to attempt in good faith to resolve any dispute informally for at least 30 days through written notice to hello@firmedge.io.
Binding Arbitration: Any dispute not resolved informally shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. Arbitration shall be conducted in New Jersey (or remotely by mutual agreement). The arbitrator's decision shall be final and binding. Each party shall bear its own costs unless the arbitrator determines the claim was frivolous.
Class Action Waiver: YOU WAIVE ANY RIGHT TO BRING CLAIMS AS A CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. ALL CLAIMS MUST BE BROUGHT ON AN INDIVIDUAL BASIS ONLY.
Jury Trial Waiver: BOTH PARTIES WAIVE ANY RIGHT TO A JURY TRIAL FOR ANY DISPUTE ARISING UNDER THIS AGREEMENT.
Exception: Either party may seek emergency injunctive relief in a court of competent jurisdiction to prevent irreparable harm pending arbitration.
Neither party shall be liable for any delay or failure to perform its obligations under this Agreement to the extent caused by circumstances beyond that party's reasonable control, including but not limited to: acts of God, natural disasters, pandemic, war, terrorism, government actions, internet outages, third-party service failures (including Vapi, Anthropic, SendGrid, Stripe, or Twilio outages), labor disputes, or power failures ("Force Majeure Event").
The affected party shall provide prompt written notice and use reasonable efforts to resume performance. If a Force Majeure Event continues for more than 30 days, either party may terminate the Agreement without penalty with written notice.
If a payment fails, FirmEdge will notify you by email and retry the payment after 3 business days. If payment remains outstanding after 7 days, FirmEdge may suspend access to services until payment is received. If payment remains outstanding after 30 days, FirmEdge may terminate the Agreement. Suspended accounts retain their data for 30 days; terminated accounts retain their data for the standard 30-day post-termination period. FirmEdge does not charge late fees but reserves the right to do so with 30 days notice.
This Agreement, together with the Privacy Policy and Data Processing Agreement, constitutes the entire agreement between the parties with respect to its subject matter and supersedes all prior and contemporaneous negotiations, representations, warranties, and agreements, whether oral or written. No modification of this Agreement is binding unless made in writing and signed by both parties.
If any provision of this Agreement is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.
Failure by either party to enforce any provision of this Agreement shall not constitute a waiver of that party's right to enforce such provision in the future.
Client may not assign this Agreement or any rights hereunder without FirmEdge's prior written consent. FirmEdge may assign this Agreement in connection with a merger, acquisition, or sale of substantially all of its assets, with 30 days written notice to Client. This Agreement shall be binding on and inure to the benefit of the parties' permitted successors and assigns.
We may update these terms with 30 days notice via email to your registered address. If you do not cancel your subscription within 30 days of receiving notice of material changes, your continued use of the services after the effective date constitutes acceptance of the updated terms. For non-material changes (such as corrections or clarifications), we may update the terms with 7 days notice.
For questions about these terms: hello@firmedge.io | firmedge.io